Below is information on some common questions we have been receiving around safety, pay and process.

The CMOS strategy team is working hard planning the company’s journey through COVID-19. 

This plan has two main goals:

  1. Happy and Healthy Clients
  2. Happy and Healthy Staff

More information, detail and progress will be shared directly with clients, and shared with staff across the staff Facebook group. 

How is the CMOS Strategy Team dealing with the COVID-19 situation?

The strategy team has broken things into four stages, we are spending all our time solving the individual items of each – these are:
 
1. Smooth Shutdown
2. Thrive in Shutdown
3. Smooth Landing
4. Adapt and Thrive 
 
We have a group of very optimistic and goal orientated people leading the business and we are excited about solving the challenges in front of us. 

More information on the detail and progress of these stages will be shared directly with clients, and shared with staff across the staff Facebook group. 

How can I keep myself and others safe on site?

We have developed robust processes in line with Worksafe and Ministry of Health guidelines for safety, personal hygiene, and cleaning procedures. If you feel unsure or want a refresher about what to do on site to keep yourself and others safe, please contact your Supervisor or Account Manager.
 
What should I do if I feel unwell?
Please follow the Ministry of Health guidelines if you are feeling unwell and let your Supervisor know if you suspect you may have COVID-19.

What should I do if I feel uncomfortable going on site?
Please contact your Supervisor and explain why you feel uncomfortable going on site. We will try and do everything we can to make sure you feel comfortable going to work.

What will happen if I decline to work during this pandemic?
If you decline to work during this pandemic, we will talk with you to find out what valid reasons you may have to decline. We will work together to find the best solution, such as taking leave or attempt to comfort your concerns.

There’s a lot of information out there, where should I get my information from? (eg MOH website and COVID-19 website)
CMOS is receiving most of our information about processes and keeping our staff safe from the Ministry of Health website and we recommend you do also.

How can I help CMOS? 

We are asking all staff to help us by doing the following three things:

1. Be open and willing to adapt to new ways of doing things
2. Religiously follow the CMOS cleaning processes, health and safety procedures and MOH guidance on general hygiene
3. Immediately, let us know if you ever feel unsure of how to perform a task safely

How will I be paid through the first 4 weeks of the shutdown period?

CMOS has received the government’s wage subsidy for staff working for us prior to the shutdown. 
In most cases the subsidy does not cover the actual cost of the wages and therefore we will be paying staff during the first 4 weeks of shutdown as follows:

During shutdown (Cleaners and Supervisors):

If you are not working (for the first 4 weeks): 
1. You will receive 80% of your normal wage*
2. If 80% of your normal wage* ends up at a rate below the subsidy level, we will increase you to the subsidy level each week
3. If your normal wage* is less than the level of the subsidy then we will pay you 100% of your normal wage*
 
If you are working (for the first 4 weeks):
For the first 4 weeks of the Shutdown?CMOS has committed to pay any cleaners or supervisors working on the front line 120% of their current entitled wage**. 
 
*Normal Wage – Your normal scheduled hours at your hourly rate prior to 25th March 2020
**Current Entitled Wage – Your current wage, including any increase for the minimum wage 1 April 2020

How will I be paid after the first 4 weeks of shutdown and up until the 16th June?


We feel very proud to have been able to pay all CMOS cleaning and supervisor staff at least 80% of their pre-COVID-19 wage for the first 4 weeks of the shutdown. This cost CMOS a significant amount of money because a) many clients have suspended their cleaning with no certainty of returning, and b) we have paid staff more than what we’ve received from the Government in the Wage Subsidy. It is, therefore, not something CMOS can continue to do without significantly damaging the business.

To ensure CMOS continues to thrive on the other side of COVID-19, we have agreed on the following with all of you from the 23rd of April and up until the 16th of June:

1. For any cleaning hours you work
a. for normal hours, CMOS will pay you the current gross minimum wage, and
b. for client agreed living wage hours, CMOS will pay you the current living wage

2. If, after point 1, you are still earning less than what you were before the shutdown (25th March), CMOS will make a top-up payment to either:
a. the wage subsidy level we have received for you, or
b. 100% of your pre-shutdown income if it is lower than the wage subsidy we have received for you. 

We have put together a few illustrations below to help everyone understand this better:

1. Hours you are working: This week you have worked some hours and the total gross pay for this is lower than your pre-lockdown gross pay AND higher than the subsidy amount for you.
What will you be paid: Only the hours you work (Normal,Living, Extra’s)



2. Hours you are working:  This week you have worked some hours and the total gross pay for this is higher than your pre-lockdown gross pay AND higher than the subsidy amount for you.
What will you be paid: Only the hours you work (Normal,Living, Extra’s)



3. Hours you are working:  This week you have worked some hours and the total gross pay for this is higher than your pre-lockdown gross pay AND lower than the subsidy amount for you.
What will you be paid: Only the hours you work (Normal,Living, Extra’s)



4. Hours you are working: This week you have worked some hours but the total gross pay for this is lower than your gross pre-lockdown pay AND the subsidy amount for you. The subsidy amount is lower than your pre-lockdown pay.
What will you be paid: The hours you work (Normal,Living, Extra’s) AND a top up to your subsidy amount



5. Hours you are working: This week you have worked some hours but the total gross pay for this is lower than your gross pre-lockdown pay AND the subsidy amount for you. The subsidy amount is higher than your pre-lockdown pay.
What will you be paid: The hours you work (Normal,Living, Extra’s) AND a top up to your pre-lockdown pay



Dates when the above is relevant:
23rd April (4 Weeks after the Shutdown Started) until
16th June (12 Weeks after the Shutdown started and when CMOS’s subsidy payment will run out) We will still need to address what may happen with your hours and pay after June the 16th.

The Government Subsidy is:
$ 350 if someone worked less than 20 hours per week
$ 585.8 if someone worked 20 hours or more per week
NOTE: Remember if your Normal Gross Wage was less than the Subsidy amount before the 25th March, you are only entitled to your Normal Gross Wage prior to the 25th March and NOT the full subsidy amount.

CMOS will continue to meet all Government Regulations regarding pay and employment relationships. We will also try, wherever we can to better these.

How can I supplement my reduced income with CMOS?

Cover/extra work
There may be an opportunity to work on sites where another cleaner is away and you could cover them. In this case you would be paid 120% wage of the hours worked on top of your 80% normal pay. There may also be some extra work going on which will also be paid in the same way as above. If you are interested in either of these, please let your Supervisor / Account Manager know.
 
Holiday pay cashout 
After one year of employment, you can cash a maximum of 1 week of holiday pay every year. If you wish to do this, please contact your Account Manager or Payroll and they will check your entitlement for this year.

The information above is based on our understanding of events at 9th April 2020.  Covid-19 developments are complex and evolving – circumstances may change after publication that may affect the information’s accuracy.  We’ll do what we can to update the information when we become aware of changes, but we can’t guarantee that this information is accurate and up-to-date, and can’t accept any liability or responsibility for any errors in, or omissions from, this information.