Maintaining a clean and organised work environment is essential for the success of any business. It not only creates a positive impression on clients and visitors but also contributes to the overall health and productivity of employees. However, managing the cleaning tasks in-house can be time-consuming and inefficient. That’s where hiring a professional commercial cleaning company comes into play. But with so many different offerings available, how do you choose the right provider? In this blog, we’ll discuss what to consider when selecting a commercial cleaning provider that aligns with your business specifications.
Corporate Social Responsibility
When making the choice of which commercial cleaning provider to hire, it’s important to choose a service that aligns with your values regarding corporate social responsibility. Look for a company that prioritises ethicality in their operations, such as paying fairly, providing adequate training and equipment, and adhering to labour laws. A cleaning provider that cares for its staff is more likely to care about providing high-quality cleaning services and maintain relationships with their clients. Here at CMOS we put our money where our mouth is and volunteer for Department of Labour audits, so we can be sure we’re doing everything by the book.
Employee vs. Independent Workers
Something else to consider when choosing a cleaning provider is whether they employ their workers directly or use franchisees/contractors. On one hand independent contractors may offer competitive pricing, but they may lack accountability, supervision and employee rights. Companies that directly employ their cleaners are better able to ensure reliability, consistency and quality assurance. Before employing a cleaning provider, inquire about their company’s vetting and hiring process for its staff.
Other Services They Offer
It’s also a good idea to evaluate the range of services that the commercial cleaning provider offers. Do they provide a comprehensive suite of cleaning solutions that meet your needs? Besides regular cleaning, do they offer services like window cleaning, deep cleaning, carpet cleaning, laundry and consumable replacements? Having a single provider and point of contact for all your office services can make management much easier and ensure a consistent and reliable service.
Selection of Subcontractors
If the commercial cleaning company uses subcontractors for some of its services, you should inquire about how they select their subcontractors. Ensure that subcontractors they choose follow the same values and standards as the primary provider. Ask for information about the qualifications, screening, and the experience of the subcontractors to ensure they meet your standards.
Excellent Account Management
Responsive account management with excellent communication is crucial when dealing with a commercial cleaning provider. Look for a service that provides a dedicated account manager to oversee your cleaning requirements. These managers should be proactive, accessible, and capable of addressing any concerns or issues promptly and effectively. At CMOS we have a same day response guarantee for our account managers, so you can always rely on a prompt response and resolution!
Commitment to Environmental Sustainability
With awareness of environmental issues increasing, it’s crucial to pick a commercial cleaning provider that prioritises sustainability. Inquire about how eco-friendly their cleaning practices are, such as the use of environmentally friendly cleaning products, water conservation, and waste management/recycling. If reducing environmental impact aligns with your business’s values then make sure the company that cleans your offices feels the same way.
While the cleaning process may seem like it’s stagnated technology-wise there are actually always new innovations and better ways to do things. Consider whether the commercial cleaning company you employ embraces technology-driven solutions. For example, do they opt for more advanced cleaning tools and equipment? Do they use scheduling software or applications to improve communication and service delivery? Do they automate and optimise their processes so you receive consistent and reliable cleaning every time? A provider that leverages technology demonstrates a commitment to staying updated and delivering top-notch services.
Selecting the best commercial cleaning provider for your business requires consideration of a number of different factors. Look for a service that values CSR, offers a range of different services, provides a world-class account manager, and is committed to being environmentally sustainable. Review their employment practices and how they select subcontractors. Finally, consider their adoption of technology and continuous innovation to enhance their service offering. By taking the time to review these aspects, you can make the best decision and establish a successful relationship with a reliable and consistent commercial cleaning provider that meets your specifications.
If you’d like to know more about choosing the best office cleaning service for your business, check out our deep dive on it and try our contractor assessment tool!